Below you will find pages that utilize the taxonomy term “issue diagnosis”

April 15, 2021

How does real user monitoring work?

Before answering the question “How does real user monitoring work?” let’s first make sure we have a baseline understanding. Real User Monitoring and Synthetic Tooling Broadly speaking, when monitoring or measuring websites there are two types of approaches to take: Synthetic Tools Real User Monitoring Synthetic tools will programatically measure aspects of your site. These tools can be set up to run ad-hoc or ongoing depending on your requirements.

March 24, 2021

Performance Bounce - Beyond the 3 second rule

Let’s talk about performance bounce. tl;dr performance bounce is about users, single-number summaries (such as core web vitals speed index) are about seo ranking and benchmarking. These two concepts have overlap, but need to be separated. Beyond the 3 second rule The axiom that the likelihood of bounce increases beyond the 3 second mark has driven web performance into the business domain. Like every good movement, performance needed a starting point, and that was it.

December 11, 2020

Diagnosing Website Issues - Part 2 - Let your systems tell you what is wrong

This is part 2 in a series about diagnosing website issues. Hopefully it gives us a framework to constructively and efficiently work through website outages or issues instead of working in a state of stress or panic. Thanks to Part 1, we know what it means to be in an outage. Everyone knows their place and we’re ready to figure out what on earth is going on. Now, obviously you’re not ACTUALLY reading this in the middle of an outage.

November 10, 2020

Diagnosing Website Issues - Part 1 - Before we begin

This is part 1 of a series. As engineers we love building software. We love releasing software. We love seeing our software helping people. Diagnosing Website Issues is not always the first thing that comes to mind if we think about what we do day to day, but it is a real and critical part of our jobs. Unfortunately, sometimes things go wrong. Sometimes wrong is “just a bit wrong”. Those cases that can generally be filed under bug - fix later.